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Responsible Gaming at VegasMobile Online Casino

Welcome to VegasMobile Casino, where we believe that gambling should always stay enjoyable, entertaining and firmly within your control. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/231/2012, and licensed and regulated in Great Britain by the Gambling Commission under account number 39335. As part of ProgressPlay Limited, we take our regulatory obligations seriously, and we have built a wide range of tools and safeguards to help you play safely, whether you access our site on desktop, through your Vegas Mobile login, or via our dedicated apps.

Our Commitment to Safer Gambling

At Vegas Mobile, we understand that for the vast majority of players, gambling is simply a form of entertainment. However, we also recognise that for some people it can become a problem. Our VegasMobile team has built a comprehensive responsible gaming programme designed to help you recognise the signs of harmful play early and to give you the tools you need to stay in control at every stage of your journey with us.

Tools to Help You Stay in Control

When you play at Vegas Mobile Casino, you remain in full control of your account at all times. We give you access to a full suite of account controls, including:

  • Deposit limits - daily, weekly or monthly caps on how much you can add to your account
  • Net deposit limits - controls based on the difference between deposits and withdrawals
  • Wager limits - restrictions on the total amount you can stake over a set period
  • Loss limits - a cap on how much you can lose within a chosen timeframe
  • Session limits - controls on how long you can remain logged in and playing
  • Reality checks - periodic pop-up reminders showing how long you have been playing

Every Vegas Mobile login gives you instant access to these controls through your account settings. A reduction in any limit takes effect immediately, while an increase takes 24 hours to apply, giving you time to reconsider. Deposit limits can be lowered directly in the Cashier, but they can only be raised by contacting our Customer Support team, and only once in any 24-hour period. Through your VegasMobile login, you can review and adjust these settings at any time to suit your circumstances. We encourage you to make use of these controls even while enjoying promotions such as our VegasMobile Casino bonus, so that your play always remains within your own limits.

Recognising the Signs of Problem Gambling

We encourage you to regularly reflect on your gambling habits. You may want to consider setting limits or taking a break if you notice any of the following:

  • You are spending more money or time gambling than you originally planned
  • You are chasing losses or borrowing money to gamble
  • Gambling is affecting your relationships, work or daily responsibilities
  • You feel anxious, irritable or preoccupied when you are not gambling
  • You are hiding your gambling activity from family or friends

Choose Vegas Mobile knowing that your wellbeing comes first. If any of these signs feel familiar, we strongly encourage you to make use of our limit-setting tools, take a time-out, or reach out to one of the specialist support organisations listed below.

External Support Organisations

Beyond the tools available directly through your Vegas Mobile login, we recommend the following independent organisations, which offer free, confidential advice and support to anyone affected by gambling-related harm:

  • GamCare - national gambling support charity offering free advice and counselling
  • BeGambleAware - information, advice and free treatment for anyone affected by gambling harm
  • Gamblers Anonymous - peer support groups for people who want to stop gambling
  • GamStop - the UK's national online self-exclusion scheme

Getting in Touch

Our VegasMobile customer support team is available 24/7 via LiveChat, email and our contact form, every day of the year. If you have concerns about your gambling, or that of someone close to you, you can reach our dedicated responsible gaming team at playerrelationship@instantgamessupport.com. Whether you need help adjusting your deposit, wager or loss limits, activating a time-out, or discussing self-exclusion, we are here to listen and to help you make the choices that are right for you.

FAQ

What age verification and stake protections are in place?

We only accept players who are legally permitted to gamble in their jurisdiction, and we carry out age verification checks as part of our registration process. In line with UK regulatory requirements, maximum slot stakes are capped for younger players: 5 GBP per spin for players aged 25 and over, and 2 GBP per spin for players aged 18 to 24. We at Vegas Mobile take player protection seriously, and these limits apply automatically once your account has been verified, helping to reduce the risk of excessive losses among younger adults.

Can I take a time-out or self-exclude from VegasMobile?

If you feel you need a short break, we offer a time-out facility that allows you to suspend your account for a period of between 1 and 42 days. During this time, you will not be able to log in or receive marketing communications from us. Our VegasMobile app makes these tools available on the go, so you can activate a break wherever you are, without needing to wait until you are back at your desktop. If you feel your relationship with Vegas Mobile Casino needs a longer and more permanent break, self-exclusion is available for a period of between 6 months and 5 years. Once your self-exclusion period ends, there is a mandatory one-day cooling-off period before you can gamble with us again, and you may extend your exclusion for further periods of at least 6 months at any time. We designed VegasMobile's self-exclusion process to be straightforward, and once activated it cannot be reversed until the minimum period has expired. These options can be managed directly through your VegasMobile Casino login settings. We also fully support GamStop, the UK's national self-exclusion scheme. If you register with GamStop, you will be barred from accessing our site and all other participating UK-licensed operators, giving you an additional layer of protection across the wider industry.

What happens to dormant accounts?

If your account remains unused for 12 months, it will be classified as dormant. After giving you 30 days' notice, we will apply a charge of 5 GBP per month to a dormant account. We also want you to know that while your funds are held in a segregated bank account separate from our operating funds, they are not protected in the event of insolvency, in line with the Gambling Commission's "not protected" segregation level. This is disclosed transparently so that you can make an informed decision about how you manage your balance.

What if I have an unresolved dispute?

Should you have an unresolved complaint relating to responsible gaming or any other matter, you may refer your dispute to eCOGRA, an independent alternative dispute resolution provider. Our agreements with you are governed by the laws of Malta, although this does not prevent you from pursuing legal proceedings in the United Kingdom where applicable.

Content updated: September 15, 2026